Questions buyers ask before they trust one platform with the estate.

AVALOK ONE checks per-channel video loss and the footage each recorder actually retains. It shows which camera channels are not recording and which sites are keeping fewer days than agreed.

Yes. AVALOK ONE is designed for mixed-brand estates and brings major camera and recorder brands into one health, incident, and reporting view.

A black picture alert means the camera is connected but the image is too dark or obstructed to be useful. The alert includes visual evidence for an operator to verify.

AVALOK ONE brings site, camera, recorder, alert, ticket, and recording health into one central view, with filters and reports by site, region, and brand.

No. AVALOK ONE is built to work with the mixed equipment already in the estate, subject to confirming the device models during discovery.

AVALOK ONE supports Hikvision, Prama, Dahua, CP Plus, Uniview, TVT, Axis, Bosch, Hanwha, Matrix, and ONVIF devices. Specific models are confirmed against your device list.

The war room shows live tiles from every site, pages through useful groups, and brings failed or alarmed cameras forward automatically. Any tile can fill the screen with a double-click.

No. Every camera remains under health monitoring even when it is not visible on the wall. The displays can focus on useful tours, alarms, and operator priorities.

AVALOK ONE groups related failures around their cause. A regional link failure becomes one link incident instead of separate alerts from every camera behind it.

An alert includes when the failure started, what check failed, and the last good picture when available. The operator can open the live picture from the alert.

Yes. An actionable incident opens a ticket, routes it to the nominated people, starts an SLA timer, and records every step through recovery and resolution.

Recovery is added to the same ticket, downtime is recorded, and a resolved email is sent to the nominated people.

Yes. Picture checks can flag black, covered, frozen, defocused, and moved views even when the camera is connected and still recording.

Yes. A material change from the expected scene can be raised for an operator to review against the last good picture and live view.

AVALOK ONE measures the footage currently available on each recorder and compares the achieved days with the contracted days for that recorder or site.

The shortfall is stated plainly and becomes a ticket with evidence, ownership, and an SLA timer.

Yes. Clients can have their own sites, users, and roles, and see only their own estate.

Yes. AVALOK ONE supports a branded operating experience for the MSP or integrator that delivers the managed service.

The central team receives one link incident. A local wall at the site can continue showing local cameras while the wider connection is unavailable.

Yes. The platform includes a mobile app with push alerts and monthly SLA and uptime reports by site.

Yes. Recordings can be kept in the client's own cloud storage, with evidence export available when footage needs to be shared or preserved.

Yes. Where the site's managed switching supports the required visibility, AVALOK ONE can relate camera failures to switch port and PoE conditions.