Evidence first
Each alert carries the failure time, the failed check, and the last good picture.
ALERTS AND TICKETING
One incident. One ticket. The evidence to act.
AVALOK ONE tells the team when the failure started, what failed, and what the last good picture looked like. Then it keeps the ticket moving until recovery.
Camera 042Picture unavailable
Last good picture
Picture unavailable
Ticket openedSLA 00:14:32
Recovery confirmedResolved email sent
ONE CAUSE, ONE INCIDENT
Alerts your team will keep switched on.
Related symptoms stay under one cause. A regional link failure becomes one incident about the link, not a flood from every camera behind it.
One-click verification
Open the live picture from the alert before dispatching a person.
Ticketing built in
Route every incident to the nominated people with an SLA timer and a complete activity history.
Recovery closes the loop
When the device recovers, the ticket records the downtime and sends a resolved email.
INCIDENT HISTORY
A clear history for every failure.
- 01Detected
- 02Alerted
- 03Assigned
- 04Acknowledged
- 05Verified
- 06Recovered
- 07Resolved
Times, ownership, evidence, and resolution remain together.
How does AVALOK ONE reduce duplicate CCTV alerts?
AVALOK ONE groups related failures under their shared cause. If a regional link fails, the platform raises one link incident instead of separate alerts for every camera.
What evidence is included with an alert?
Each alert includes when the failure began, what check failed, and the camera's last good picture when available.
Does every alert become a ticket?
Every actionable incident becomes a ticket that can be assigned, acknowledged, tracked against an SLA, and resolved.
What happens when the camera recovers?
The recovery is added to the same incident, the downtime is recorded, and the nominated people receive a resolved email.
SEE WHAT YOUR ESTATE IS REALLY DOING
Replace alert floods with incidents people can own.
Bring your site list, camera brands, and recording commitment. We will show you how one platform can check the estate you already have.
Or email hello@avalok.one